"I challenge you to not use any coaching tools in your next conversation." It's 2011, I'm still working at Accenture, and I'm preparing for my certification as a coach with the ICF. My mentor-coach and I have just listened to one of my coaching sessions, and this is her feedback. Now listen with your own instruments. With your own ears, eyes, body, and everything that is involved in listening. You are the instrument. Her challenge wasn't about the coaching tools themselves that I used, which were and still are fine and occasionally serve their purpose. What it was about is that every leadership model, every coaching tool, is a simplified representation of a complex reality, and that I don't need it as a crutch. People, organizations, and situations are more complex than a model. Can I receive the other person without having the fixed structure of a model in my mind?
In addition to my personal development, there are two broader developments at play.
Models are useful until they aren't.
On LinkedIn, I increasingly read that certain leadership models have been proven not to work. Think of the Tuckman team development model or Blanchard's situational leadership model, for example. The fact that these models don't work is not surprising. Models provide language and interpretation and assist in dialogue, but they always represent a simplified version of a complex reality. What is surprising, however, are the reactions to this news. People are shocked, asking what model should replace them and how they should structure their leadership training.
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